Welcome to JetKids FAQ

After seeing, or hearing about JetKids products, you may have questions about functionality, available accessories, or benefits for you and your child. In an effort to make the answers more readily available, we have compiled a list of frequently asked questions for you.

If you require more help, please feel free to contact our customer service team.

The bed/leg-rest feature of the BedBox looks so comfortable! Does it compromise safety?

No, we believe using the bed/leg-rest feature of the BedBox properly does quite the opposite. On a long flight, either we like it or not, children will naturally become tired and will eventually need to rest or sleep. Traditionally, this has been solved by letting children sleep curled up in their seat or across a seat row like this (or even on the floor!). Although sleeping across a seat row is widely accepted and usually not a problem, it is not optimum in case of unexpected turbulence. Using the bed/leg rest feature of the BedBox will better allow using the aircraft seat belt, while still having a super comfortable place to sleep or rest.

In addition, the BedBox has already passed safety assessments by many major airlines.

Are there any limitations for using the bed/leg-rest feature during air travel?

Yes, it is intended to be used during the cruise portion of the flight only, and must be stowed away during taxi, take-off, landing or turbulence.

Can the BedBox be used on any aircraft seat?

BedBox should be used on window seats on single aisle aircrafts. If flying on wide-body aircrafts with twin aisle, it should preferably be used on either window seats, or on the middle seats, if sitting in the middle row, between the aisles.

Are BedBox and RideBox FAA/EASA etc approved?

Personal comfort devices and carry-on suitcases such as BedBox and RideBox are normally not subject to a specific approval from the aviation authorities. They are brought on board for personal comfort and convenience and can be used at the discretion of the crew, and within their limitations.

For BedBox, as with most other personal items brought on board, the user is responsible for ensuring proper use according to the user instructions.

Can the BedBox and RideBox be used for travel other than on an airplane?

Yes, BedBox and RideBox are perfect travel companions, and can in many cases be used as a comfortable leg rest on trains and ferries.

Can the BedBox be used during turbulence?

No, just like most baby bassinets that you will find on some limited number of aircrafts, it shall not be used during turbulence. However, to better secure towards unexpected turbulence, we recommend always using the seat belt in combination with the use of BedBox, and use the strap to secure the BedBox in place.

What is the maximum length for using the bed/leg-rest feature in a typical aircraft seat?

Some airlines have better seat pitch than others. Seat pitch is usually between 82-90 cm. BedBox can be used as a comfortable leg rest for children up to 120-130cm. Children up to 100-110 cm might also be able to curl up and lay down comfortably on their side.

Is there enough space for other items in the suitcase?

Yes, the mattress does not take up much volume, so there is plenty of space for other favorite items as well. The total capacity of the BedBox is 20 liters.

In which direction should the child be positioned when using the bed/leg-rest feature?

We recommend a position with the feet towards the seat in front. This will better allow using the seatbelt in combination with bed/leg-rest feature of the BedBox. Even though this is not a strict requirement, it is always recommended and a good practice to use the seatbelt whenever seated.

What happens if the seat in front is reclined? Will it affect normal usage of the bed/leg-rest feature?

This has been tested on many different economy seats with a normal recline angle. Since the platform height of the BedBox is so low, and close to the rotation/hinge point of the backrest of the seat in front, this will usually not be a problem.

Are the wheels lockable?

No, the wheels are not lockable. To secure the BedBox in place, we recommend using the shoulder/pulling strap around the base rail under your child's seat.

Can BedBox be used on bulkhead seats (without a seat in front)?

If BedBox is properly secured to the aircraft seat with the help of the strap, it is possible to use it on bulkhead seats. However, BedBox is primarily designed to be used between two seat rows, as this will give better support and stability.

Does every airline approve the bed/leg-rest function?

BedBox has been assessed and approved by many major international airlines. Happy and well rested children is important to them as well. However, we cannot guarantee all airlines will approve its use, and final decision will always rest with the cabin crew. For more information, please see our approved airlines list (visible throughout our website), read this article, or contact us for advice.

I work for an airline and we would like to review the BedBox internally. Can you provide us with more information?

Absolutely. BedBox has already gone through thorough assessments (safety & suitability) by many major international airlines that sees the benefits can BedBox can offer their family travelers. Doing an internal assessment is something that can be very helpful for your passengers and crew. We would be happy to provide you more in-depth information, samples for your review, and assistance if needed. Please contact us for more information.